Returns & Exchanges
At Monogram Online, we strive for perfection in every personalized piece; however, if you are not completely satisfied, you may return non-personalized items within 30 days of delivery. Please note that custom-engraved or monogrammed products are final sale unless a manufacturer defect is present.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Print Return Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.
Package Securely
Place the item in its original gift box and protective packaging to ensure it arrives back at our facility in pristine condition.
Receive Refund or Credit
After our quality control team inspects the returned item, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing