Frequently Asked Questions
Everything you need to know about your personalized shopping experience.
How long does it take to process a personalized order?
Since each item is custom-made, processing typically takes 3-5 business days before shipping. During peak holiday seasons, this timeframe may extend to 7-10 business days.
What is your return policy on monogrammed items?
Because personalized products are uniquely made for you, we cannot accept returns or exchanges unless the item arrives damaged or there was an error in the customization on our part.
Can I change the text on my order after it has been placed?
We begin the production process quickly. You have a 2-hour window after placing your order to request changes to your monogram or text by contacting our support team.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track the status of my shipment?
Once your order has been handcrafted and shipped, you will receive an email confirmation with a tracking number to monitor its progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.